Privacy Policy

Who We Are

This website is operated by Aldermere Landscapes. References in this policy to “we”, “us” or “our” mean Aldermere Landscapes.

If you have a question about how your personal information is handled, you can contact us at info@aldermerelandscapes.co.uk.

Information We Collect

The information we receive depends on how you use the website and what you choose to provide when contacting us.

When You Make An Enquiry

Our website enquiry form may ask for information including:

• Your name
• Your email address
• Your telephone number, where provided
• The postcode or location of the property
• The type of property or enquiry
• The landscaping or grounds work you are considering
• Information you include in your project description
• Your preferred or approximate timing for the work

We may also receive further information if you subsequently correspond with us about your enquiry or a project.

How We Use Your Information

Personal information submitted through this website may be used to:

• Review and respond to your enquiry
• Understand the location and scope of the work you are considering
• Contact you about your enquiry or project
• Discuss, plan or provide requested landscaping services
• Keep appropriate business and correspondence records
• Deal with questions, problems or requests relating to work we provide
• Meet legal, accounting or regulatory obligations where applicable

We do not use information submitted through the project enquiry form simply to send unrelated marketing messages.

Why We Process Personal Information

UK data protection law requires a lawful reason for processing personal information. Depending on the circumstances, our reasons may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or pursuing legitimate business interests.

Legitimate interests may include responding to genuine enquiries, communicating with customers, administering landscaping projects, maintaining appropriate business records and protecting the operation of the business.

Sharing Personal Information

We do not sell personal information.

Information may be shared where reasonably necessary with service providers that help us operate the website, communications or business systems, or with professional advisers and public authorities where there is a legitimate or legal reason to do so.

Where another organisation processes personal information on our behalf, we expect that information to be handled appropriately and only for the relevant purpose.

Storage & Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Information may be held within the website, email systems and other business systems used to manage enquiries, correspondence and customer work.

No internet or electronic storage system can be guaranteed to be completely secure, but reasonable technical and organisational measures should be used to reduce risk.

How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for legitimate business record keeping, or where a longer period is required for legal, accounting or regulatory reasons.

The appropriate retention period can vary depending on whether the information relates to an initial enquiry, an active project, a completed project or a legal or financial record.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include the right to:

• Ask for access to personal information held about you
• Ask for inaccurate information to be corrected
• Ask for personal information to be erased in certain circumstances
• Ask for processing to be restricted in certain circumstances
• Object to certain uses of your personal information
• Ask for certain information to be transferred where the right to data portability applies

Not every right applies in every situation. We may need to confirm your identity before dealing with a request.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

Contact About Your Information

To ask a question about this policy or make a request concerning personal information held by Aldermere Landscapes, email info@aldermerelandscapes.co.uk.

This privacy policy may be updated when the website, services or way information is handled changes. The current version will be published on this page.